System Communication Technician (9957)

Energy for What's Ahead
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About Information Technology at SCE
The role of IT goes beyond the traditional Information Technology "service provider." Many of the innovative ideas and projects that shape the company's future and move SCE forward are dependent on technology. IT employees are at the heart of these projects, collaborating, designing and executing technology solutions that are transforming our industry.
Monitor and test the Company's Telecommunication network using Element Management Systems, Network Management Systems, computers, and specialized test equipment.
Diagnose, isolate, and correlate system problems, establish priorities, dispatch personnel, and work with peers, associates, clients, and other agencies to meet service levels and insure reliability of the communication network.
Determine network and client impact, and make notifications to relevant parties.
Contact internal and external organizations to prepare planned maintenance programs, schedule outages, inform them of system problems and/or coordinate repair activities.
Expedite or escalate issues as necessary.
Create and maintain logs, reports, trouble tickets, and procedures.
Work from drawings, specifications, manufacturers' manuals and instructions to construct, test, operate, maintain, and repair telecommunications equipment.
Supervise technicians as required.

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